IndiGo Offers Travel Vouchers Worth Rs 10,000 to Passengers Severely Impacted by Flight Disruptions
The compensation will be in addition to the amount that needs to be provided to passengers for flight cancellations under DGCA norms. In a statement, IndiGo regrettably acknowledged that some of its customers travelling on December 3, 4, and 5 were stranded for many hours at certain airports, and many were severely impacted by congestion.
"We will offer travel vouchers worth Rs 10,000 to such severely impacted customers. These travel vouchers can be used for any future IndiGo journey within the next 12 months," the airline said.
"This compensation is in addition to the commitment under the existing government guidelines, as per which IndiGo will provide compensation of Rs 5,000 to Rs 10,000 depending on the block time of the flight, to those customers whose flights were cancelled within 24 hours of the departure time," the statement added.
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