IndiGo Back on Its Feet; Operations Stable: CEO

PTI, MUMBAI, DEC 9, 2025 : Crisis-ridden IndiGo on Tuesday claimed that the airline is back on its feet and operations are stable, even as it continues to address all customer needs. In the latest video message, IndiGo CEO Peter Elbers also said that lakhs of customers, whose flights were cancelled or delayed, have already received their full refunds, and the process is ongoing on a daily basis.

Elbers, however, remained tight-lipped about compensation for customers whose flights were cancelled at the last minute or were hugely delayed. According to the Civil Aviation Ministry's passenger charter, if an airline fails to inform a passenger of their flight cancellation at least two weeks before departure, compensation is legally mandatory, with the amount depending on the flight duration. Additionally, the airline is required to provide compensation automatically, without passengers having to request it.

"IndiGo is back on its feet, and our operations are stable. We've let you down when a major operational disruption occurred, and we're sorry for that," Elbers said in a video message on Tuesday. "Earlier, we had indicated to normalise between December 10-15. I can confirm now that today, as of December 9, our operations are fully stabilised, which means flights reflecting on our website are scheduled to operate with an adjusted network," he added.

He said that the restoration of IndiGo's network and flights was being carried out on a "war footing."