State Government Seeks AI Solutions to Modernize Governance and Improve Service Delivery

KalimNews, 12 Aug 2025,  Kolkata: In a bid to modernize governance and enhance public service delivery, the state government has launched an Expression of Interest (EOI) to identify firms that can develop Artificial Intelligence (AI)-based solutions. This initiative aims to leverage AI, Machine Learning (ML), Big Data Analytics, and other related technologies to streamline administrative processes, address long-standing challenges, and promote transparency in governance.

A senior official from the Finance department stated, "The time has come to recognise the transformative potential of AI and related technologies in modernizing processes. We are looking to harness AI-driven solutions for four critical use cases—property valuation, digitisation of legacy records, social welfare delivery, and internal decision-making."

These initiatives are in line with the state government's vision of fostering data-driven governance, reducing inefficiencies, and delivering citizen-centric services. The Finance department, which plays a central role in financial management, policy formulation, and oversight of various government schemes, highlighted the importance of these projects.

"The Directorate of Registration & Stamp Revenue oversees extensive property registration records and valuation processes that require modernization to ensure accuracy and accessibility," the official added. "Additionally, managing over 100 social welfare schemes across multiple departments calls for a unified, secure, and scalable system for beneficiary management. Our internal processes, too, need to be optimized for efficient decision-making and knowledge preservation."

According to a Nabanna official, several other states have already implemented similar AI-based solutions, and Bengal’s project will serve as a pilot. The four primary AI use cases outlined in the EOI are as follows:

1. Enterprise AI Model for Property Valuation: Developing a dynamic, data-driven model for equitable and transparent valuation of immovable properties. This will involve predictive analytics, geospatial tools, and diverse datasets to improve valuation accuracy.

2. Digitisation of Legacy Registration Records: Using AI, ML, and computer vision to convert handwritten Bengali registration records into digital formats. The system will also automate chain deed preparation and mutation processes, extracting metadata for easier access.

3. Unified Social Registry for Welfare Services: Creating a unified system for managing social welfare schemes across departments, ensuring that services are delivered in a more efficient and transparent manner.

4. AI Model for Internal Decision-Making: An AI-powered framework to streamline the decision-making processes within the Finance department, enhancing governance and optimising resource allocation.

The Finance department has invited reputed firms with expertise in AI, ML, and related technologies to propose solutions for these use cases. After the selection process, firms will develop Proofs of Concept (PoCs), with successful developers being onboarded to create full-scale AI solutions.

Firms may apply for one or more of the identified use cases, and the detailed EOI is available on the Finance Department’s official website.